Privacy Policy
Axiom Wealth is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). By engaging with our services or using our online platform, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect personal information necessary to provide our financial advisory services and to fulfill our legal and regulatory obligations. The types of personal information we may collect include:
- Identification Information: Name, date of birth, address, contact details (phone, email), and government-issued identifiers where required for verification purposes (e.g., driver's license, passport details).
- Financial Information: Income, assets, liabilities, superannuation details, investment preferences, insurance policies, tax file numbers, bank account details, and other financial circumstances relevant to your wealth management goals.
- Family and Beneficiary Information: Details of your spouse, dependents, and beneficiaries as relevant to your financial planning and estate planning needs.
- Health Information: Limited health information relevant to risk assessment and insurance advice, collected with your explicit consent.
- Transactional Data: Records of transactions and interactions with Axiom Wealth.
- Website Usage Data: Information about your use of our online platform (e.g., IP address, browser type, pages visited) collected through cookies and similar technologies to improve your experience and our services. This information is typically aggregated and anonymised.
2. How We Collect Information
We generally collect personal information directly from you through:
- Discussions and meetings with our financial advisors.
- Application forms, questionnaires, and other documentation you complete.
- Communications via phone, email, or our online platform.
- Your interactions with our website (e.g., through cookies).
We may also collect information from third parties, such as product providers, custodians, superannuation funds, or publicly available sources, where authorised by you or permitted by law.
3. How We Use Your Information
We use your personal information for the following primary purposes:
- To provide you with financial advice and services, including investment management, superannuation planning, retirement strategies, estate planning, debt management, personal finance coaching, risk assessment, and insurance advice, and tax-efficient investment strategies.
- To administer and manage the financial products and services we provide.
- To communicate with you regarding your financial plans and services.
- To comply with our legal and regulatory obligations, such as anti-money laundering and counter-terrorism financing laws.
- To improve and enhance our services and online platform.
- For internal business operations, including record keeping, auditing, and training.
We will only use your personal information for the purposes for which it was collected, or for a directly related purpose that you would reasonably expect, or where required or permitted by law.
4. Disclosure of Information
We may disclose your personal information to:
- Product and service providers (e.g., superannuation funds, insurance companies, investment platforms) to implement your financial plans.
- Professional advisers (e.g., accountants, lawyers) where appropriate for your financial planning needs and with your consent.
- Regulatory bodies and government agencies where required by law.
- Third-party service providers (e.g., IT support, cloud storage) who assist us in operating our business, provided they adhere to strict privacy and security standards.
We do not sell or rent your personal information to third parties. We will take reasonable steps to ensure that any third parties to whom we disclose personal information are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
5. Overseas Disclosure
In some instances, we may need to disclose your personal information to overseas recipients, for example, if you invest in international products or if our IT service providers utilise overseas data centers. We will only do so where such disclosure is necessary for the provision of our services and we will take reasonable steps to ensure that the overseas recipient handles your personal information in accordance with the Australian Privacy Principles.
6. Data Security
Axiom Wealth is committed to protecting your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We implement a range of reasonable physical, electronic, and administrative security measures to safeguard your data, including secure servers, encryption, access controls, and regular training for our staff.
7. Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you and to request that we correct any inaccuracies. To do so, please contact us using the details below. We may require you to verify your identity before providing access or making corrections. In certain circumstances, we may refuse access or correction, as permitted by the Privacy Act, in which case we will provide you with written reasons.
8. Cookies and Website Analytics
Our online platform uses "cookies" and similar technologies to enhance user experience, analyse website traffic, and understand user behavior. Cookies are small data files stored on your computer or device. You can configure your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our online platform may not function properly without cookies.
9. Marketing Communications
With your consent, we may use your personal information to send you marketing communications about our services or relevant financial insights. You can opt-out of receiving such communications at any time by contacting us directly or by using the unsubscribe link provided in our emails.
10. Complaints
If you have a complaint about how Axiom Wealth has handled your personal information, please contact us in writing. We will investigate your complaint and respond to you within a reasonable timeframe. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on our website, and we encourage you to review it periodically.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Axiom Wealth
17 Bligh Street, Level 10
Sydney, NSW, 2000
Australia